Our Guarantee
We are confident in the quality of our work and stand behind every business plan we create. Our guarantee has two components:
The BizPlanStudio Guarantee
14-Day Money-Back Guarantee
If you are not satisfied with your business plan within 14 days of delivery, you may request a full refund. No questions asked (within eligibility criteria).
Meets Spec or Full Refund
If your plan does not meet the specifications for your purchased tier (after we have attempted a revision), you receive a full refund.
These guarantees are designed to give you confidence when ordering. We want you to succeed with your business plan, and we are committed to delivering quality work that meets professional standards.
What "Meets Spec" Means
A business plan "meets specifications" when it includes all elements promised for your tier and meets our professional quality standards:
All Tiers Must Include
- Executive Summary with clear business concept
- Company Description with legal structure and location
- Market Analysis with industry overview and target market
- Organization and Management structure
- Service or Product Line description
- Marketing and Sales Strategy
- Financial Projections with realistic assumptions
Standard and Premium Tiers Also Include
- SBA 9-section format meeting lender requirements
- Funding Request section (if seeking financing)
- 24-month financial projections with monthly detail
- Debt Service Coverage Ratio (DSCR) calculations
- Operations Playbook (Standard) or Full Ops Package (Premium)
Quality Standards
- Accuracy: Financial calculations are mathematically correct and internally consistent
- Formatting: Professional layout suitable for lender or investor presentation
- Completeness: All tier-specified sections are present and substantive
- Relevance: Content is appropriate for your industry and business model
- Grammar and Style: Professional writing with no significant errors
How We Verify Quality
Every plan undergoes human review using tier-specific checklists. Our reviewers have MBA-level business education or 5+ years of equivalent experience in business consulting, lending, or operations.
Refund Eligibility
You are eligible for a full refund if:
Plan Does Not Meet Specifications
After we have attempted at least one revision to address the issues
Significant Delivery Delay
Beyond quoted turnaround time (excluding delays from waiting for your information)
Technical Issues on Our End
That prevent delivery of your completed plan
Industry Exclusion
Your business falls into an excluded industry (full refund, no questions)
Request Within 14 Days
Refund requested within 14 days of plan delivery
Not Eligible for Refund
The following situations are not eligible for refund:
Change of Mind
After work has substantially begun on your plan. Once we have invested significant time in research and drafting, refunds are limited.
Dissatisfaction with Business Viability Conclusions
We provide honest analysis. If our research indicates challenges with your business concept, market, or financial projections, that is valuable information, not a defect in our service.
Requests Outside Original Scope
Additional sections, different industries, or services not included in your tier. These require a new order or upgrade.
Loan or Funding Denial
We guarantee professional, lender-ready format. We cannot guarantee loan approval, which depends on your creditworthiness, collateral, lender criteria, and market conditions.
Late Refund Request
Refund requests submitted more than 14 days after plan delivery. Exceptions may be made for extraordinary circumstances.
Information You Provided Was Inaccurate
If errors in your plan result from incorrect information you provided in the intake form. We build plans based on your inputs.
How to Request a Refund
To request a refund, follow these steps:
Submit Your Request
Contact us through our contact form or email support@bizplanstudio.com with your refund request.
Include Required Information
- Your order number (found in your confirmation email)
- The email address used for your order
- Specific reason for refund request
- Details of how your plan does not meet specifications (if applicable)
We Review Your Request
We will review your request within 2 business days and respond with our decision or any questions we need answered.
Revision Offer (If Applicable)
If the issue can be addressed through revision, we will offer to revise your plan at no additional cost before processing a refund.
Refund Processed
If approved, your refund will be processed within 3-5 business days. You will receive email confirmation.
Refund Processing
Timeline
- Review time: 2 business days from request
- Processing time: 3-5 business days from approval
- Bank processing: Additional 5-10 business days for funds to appear (varies by bank)
Refund Method
Refunds are issued to your original payment method via Stripe. We cannot refund to a different card or payment method than the one used for purchase.
Confirmation
You will receive:
- Email confirmation when your refund is approved
- Email confirmation when your refund has been processed
- Receipt from Stripe showing the refund transaction
Currency
All refunds are issued in US Dollars (USD). If you paid in another currency, your refund amount may vary slightly due to exchange rate fluctuations.
Partial Refunds
In some situations, we may offer a partial refund instead of a full refund:
When Partial Refunds Apply
- Work has been substantially completed but does not fully meet your expectations
- You received significant value from the work (e.g., usable research, partial plan)
- The issue is a matter of preference rather than specification compliance
- Cancellation request after work has begun (see Cancellations)
How Partial Refunds Are Calculated
Partial refund amounts are determined on a case-by-case basis, considering:
- Percentage of work completed
- Value of deliverables already provided
- Time and resources invested
- Nature of the issue requiring refund
We will provide a clear explanation of how we calculated any partial refund offer. You may accept the partial refund or request further review.
Cancellations
Before Work Begins
If you cancel before we have begun work on your plan (typically before you complete the intake form), you will receive a full refund.
After Work Begins
If you cancel after work has begun, refund eligibility depends on how much work has been completed:
| Stage | Refund |
|---|---|
| Before intake form completed | 100% refund |
| Research phase (first 1-2 days) | 75% refund |
| Drafting phase (mid-production) | 50% refund |
| Final review (near completion) | 25% refund or none |
| After delivery | Subject to 14-day guarantee |
How to Cancel
To cancel an order, contact us immediately at support@bizplanstudio.com with your order number. The sooner you cancel, the higher your refund will be.
Disputes
If you disagree with our refund decision, you have options:
Request a Second Review
You may request a second review of your refund request. A different team member will independently evaluate your case. Include any additional information or documentation that supports your request.
Credit Card Chargebacks
Before initiating a chargeback with your credit card company, please contact us first. Chargebacks are costly for small businesses and can often be avoided through direct communication. We are committed to fair resolution.
If you do initiate a chargeback, we will respond with documentation of our service delivery and any communication regarding your refund request.
Final Resolution
Per our Terms of Service, unresolved disputes may be subject to binding arbitration. However, we rarely reach this point and prefer to resolve issues directly.
Contact
Questions about our refund policy or need to request a refund?
Refund Support
Email: support@bizplanstudio.com
Contact Form: bizplanstudio.com/contact
Include your order number in all communications for faster service.
We aim to respond to all refund inquiries within 2 business days.