Emergency Procedures

Emergency Contacts

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Fire Emergency

If You Discover a Fire

Small, Contained Fire (trash can, small item):

1. If you feel safe doing so, use the nearest fire extinguisher
2. Fire extinguisher locations: [MARK ON FLOOR PLAN]
3. Aim at the BASE of the fire, not the flames
4. If fire does not extinguish immediately, evacuate

Spreading Fire or Large Fire:

1. EVACUATE IMMEDIATELY via nearest exit
2. Do NOT attempt to fight the fire
3. Pull the fire alarm if not already activated
4. Call 911 from OUTSIDE the building
5. Alert others as you exit (knock on doors, shout "FIRE")
6. Do NOT use elevators
7. Close doors behind you (do not lock)

Evacuation

1. Exit via nearest marked exit
2. Emergency exits: [MARK ON FLOOR PLAN]
3. Assembly point: [LOCATION - e.g., "Far corner of parking lot near Route 50"]
4. Do NOT re-enter the building for any reason
5. Wait for fire department to clear the building

After Evacuation

1. Account for your clients if they were with you
2. Notify owner/manager: [PHONE]
3. Do not re-enter until fire department gives "all clear"

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Medical Emergency

If Someone is Injured or Ill

1. Call 911 immediately for serious injuries or illness
2. Stay on the line - dispatcher will guide you

While waiting for emergency services:

• Do NOT move injured person unless in immediate danger (fire, etc.)
• If trained in first aid, provide appropriate assistance
• Keep the person calm and comfortable
• Designate someone to meet emergency responders at the entrance

After emergency services contacted:

• Notify owner/manager: [PHONE]
• Document the incident (what happened, when, who was involved)
• Preserve the area if requested by authorities

First Aid Kit Location

[LOCATION - e.g., "Break room, cabinet above microwave"]

AED Location

[LOCATION - if applicable, e.g., "Reception area, wall-mounted"]

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Water Leak / Flood

Immediate Actions

1. If safe to do so: Locate and turn off the water source

   • Suite water shutoff: Under sink (turn clockwise)
   • Building main shutoff: [LOCATION]

2. Call emergency maintenance immediately: [PHONE]

3. Protect your belongings:

   • Move valuables, equipment, and inventory away from water
   • Elevate items if possible
   • Do NOT use electrical equipment near standing water

4. Document damage:

   • Take photos/video of damage
   • Note time of discovery
   • List affected items

Do NOT:

• Use electrical outlets or equipment in wet areas
• Attempt to repair plumbing yourself
• Ignore "minor" leaks - they become major quickly

After the Emergency

• Owner/manager will coordinate cleanup and repairs
• Document all damaged items for potential insurance claims
• Suite may need to close temporarily for drying/repairs

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Power Outage

Immediate Assessment

1. Check if outage is building-wide or suite-only:
   • Look in hallway - are common area lights out?
   • Check with neighboring suites

Suite-Only Outage (Other Suites Have Power)

1. Check your circuit breaker panel: [LOCATION IN SUITE]
2. Reset any tripped breakers
3. If problem persists, call maintenance: [PHONE]

Building-Wide Outage

1. Contact utility company: BGE 1-877-778-2222
2. Notify owner/manager: [PHONE]
3. Use flashlights - NO CANDLES (fire hazard)
4. Unplug sensitive equipment to prevent surge damage when power returns
5. Keep refrigerator/freezer closed to preserve contents

During Extended Outage

• Emergency lighting will illuminate exits
• Exit building if HVAC is off and temperature becomes unsafe
• Do not use generators inside the building

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Security Incident

Immediate Threat (Active Danger)

1. Call 911 immediately
2. If safe to evacuate, leave the building via nearest exit
3. If unable to evacuate, lock yourself in your suite
4. Turn off lights, silence phones
5. Stay away from windows and doors
6. Remain hidden until police give "all clear"

Suspicious Activity (No Immediate Danger)

1. Do NOT confront the person

2. Call police non-emergency line: [NUMBER]

3. Lock your suite

4. Observe and document:

   • Description of person(s)
   • Vehicle description and license plate if applicable
   • Direction of travel
   • Time of observation

5. Notify owner/manager: [PHONE]

Break-In / Theft

1. If you discover a break-in, do NOT enter the area
2. Call 911 from a safe location
3. Wait for police to clear the area
4. Document missing/damaged items
5. Contact owner/manager: [PHONE]

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Severe Weather

Tornado Warning (Tornado Sighted or Indicated on Radar)

1. Move to interior area away from windows immediately
2. Building shelter location: [LOCATION - e.g., "Interior hallway, center of building"]
3. Do NOT stay in your suite if it has exterior windows
4. Crouch low, protect your head
5. Wait for "all clear" from local emergency management

Severe Thunderstorm

1. Stay inside the building
2. Move away from windows
3. Unplug sensitive equipment
4. Monitor local weather alerts
5. Be prepared for potential power outage

Winter Storm / Ice

1. Monitor weather forecasts
2. Consider closing early if conditions deteriorate
3. Use caution in parking lot (ice, snow)
4. Report any facility damage from storm (roof leaks, etc.)

Extreme Heat (HVAC Failure in Summer)

1. Report HVAC failure immediately (emergency priority): [PHONE]
2. Open suite door to allow air circulation
3. Consider closing for the day if temperature becomes dangerous
4. Drink plenty of water
5. Watch for signs of heat exhaustion

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Gas Leak or Chemical Smell

If You Smell Gas

1. Do NOT turn on/off any electrical switches (spark hazard)
2. Do NOT use cell phone inside the building
3. Leave the building immediately
4. Call 911 from outside
5. Call BGE Gas Emergency: 1-800-685-0123
6. Do not re-enter until cleared by fire department/utility

Chemical Spill in Your Suite

1. Ventilate the area (open door, turn on ventilation)
2. Evacuate if fumes are strong
3. Do not mix chemicals attempting to clean up
4. For large spills or unknown substances, call 911

Poisoning or Chemical Exposure

1. Call Poison Control: 1-800-222-1222
2. Call 911 if serious symptoms
3. Provide the name of chemical if known
4. Follow instructions from poison control

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Building Evacuation

When to Evacuate

• Fire alarm activation
• Announcement to evacuate
• Visible smoke or fire
• Gas leak
• Structural damage

Evacuation Procedure

1. Stop what you are doing
2. Secure clients (they exit with you)
3. Leave personal belongings
4. Exit via nearest marked exit
5. Do NOT use elevators
6. Close doors behind you
7. Proceed to assembly point: [LOCATION]
8. Do NOT re-enter until "all clear"

Evacuation Routes

[INCLUDE FLOOR PLAN WITH MARKED EXITS]

Assembly Point

Location: [SPECIFIC LOCATION - e.g., "Southeast corner of parking lot, near the light pole"]

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After Any Emergency

1. Document the incident:

   • Date and time
   • What happened
   • Actions taken
   • People involved
   • Damage observed

2. Notify owner/manager if not already done

3. Cooperate with authorities and facility management

4. File insurance claim if applicable (tenant's insurance for personal property)

5. Follow up on any needed repairs or safety concerns

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Your Emergency Preparedness

Recommended items to keep in your suite:

• Flashlight with fresh batteries
• Phone charger / backup battery
• Basic first aid supplies
• List of client emergency contacts
• Copy of your insurance policy
• This emergency procedures guide

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Emergency Procedures Training

All tenants should:

• Know the location of fire extinguishers
• Know the location of emergency exits
• Know the evacuation assembly point
• Have emergency contacts programmed in phone
• Review this guide quarterly

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Emergency Procedures Guide - Luxa Salon Suites Last Updated: [DATE] Review and update annually or after any emergency incident.